LUIS RAMOS VEITIA / MBA

STRATEGY. EXECUTION. COMMUNITY.

I turn enterprise strategy into operational readiness.

Senior leader in business readiness, transformation, program management, and team development. 20+ years in telecommunications. Board Secretary, NAMI Charlotte. MBA, UNC Charlotte.

Luis Ramos Veitia, MBA — Enterprise Transformation Leader
Charlotte, North Carolina

I learned the work. Then learned to lead it.

My career in telecommunications began in technical support and provisioning in 2004. Before I was responsible for transformation strategy, I worked close to the customers, systems, and everyday problems that strategy needs to account for. That proximity shaped how I lead: a plan has to work for the people who will use it.

20+

Years in telecommunications.

42

Professionals led across multiple states in an enterprise order management role.

20%

Operational efficiency improvement achieved in a national order management role.

These figures represent distinct career experiences at different points in time.

Current role

Senior Manager, Program Management, Business Readiness Testing

Spectrum

October 2022–Present

"I lead enterprise business readiness for complex transformation initiatives, aligning people, processes, technology, and executive decision-making before launch."

What I do

  • Lead enterprise readiness for complex operational and system initiatives affecting national sales and operational teams.
  • Advise senior leaders on readiness risk, deployment planning, and organizational impact.
  • Align product, engineering, operations, and executive teams around shared launch criteria.
  • Build repeatable readiness frameworks that teams can apply consistently across programs.

Earlier leadership

September 2019–October 2022

Senior Manager, Enterprise Order Management

Led enterprise order management operations across a large distributed team.

December 2016–September 2019

Manager, Enterprise Order Management

Managed professionals across multiple states in enterprise order management.

February–December 2016

Manager, National Order Management

Drove process and workflow improvements that measurably improved operational efficiency.

The work matters. So does who it reaches.

I help organizations translate mission into practical, culturally responsive action. As a gay Latino and first-generation college graduate, questions of access and opportunity are personal to me — and they shape how I show up outside the office as much as inside it.

NAMI Charlotte

Board Secretary

NAMI Charlotte Impact Award recipient

I serve on the NAMI Charlotte board, contributing to governance, organizational strategy, and the work of expanding culturally responsive mental health support. That includes bilingual NAMI Navigator resources and Spanish-language Compartiendo Esperanza programming developed to better serve Hispanic and Latino communities in the region.

Latin American Coalition

Youth mentorship and community partnership

Through the Latin American Coalition, I mentored a high school student who had immigrated from Cuba — listening to his aspirations and supporting his path forward. The Coalition also partners with NAMI Charlotte on Compartiendo Esperanza programming, which reflects the kind of cross-organizational collaboration that makes community work more effective.

Leadership Charlotte

Class 48

Leadership Charlotte deepened my understanding of this city's history, challenges, and possibilities. It reinforced something I already believed: effective leadership requires genuine curiosity about the communities you serve.

A milestone. Then another question.

My education has grown alongside my career: business and communication, an MBA, then entrepreneurship and innovation. Each step has given me a different way to understand a challenge. I continue building on that foundation through professional training and the experience of putting it to use.

Education

MBA, Business Administration, Management and Operations

UNC Charlotte Belk College of Business, 2023

Graduate Certificate, Entrepreneurship and Innovation

Colorado State University, 2024

International Study Program

iaelyon School of Management, 2023

BA, Business/Corporate Communications

Baruch College, CUNY, 2013

AS, Business Administration and Management

LaGuardia Community College, CUNY

Certifications & Training

Certified ScrumMaster (CSM)

Scrum Alliance

Lean Six Sigma Green Belt

Six Sigma Global Institute

Google Project Management Certificate

Google

Google AI Essentials Specialization

Google

La Vanguardia Academy Fundraising Training Certificate

Somos El Poder

Where I come from. What I carry forward.

I am Colombian and Puerto Rican, shaped by the example of my immigrant grandmother — her willingness to build something new, without guarantees. Being a first-generation college graduate and a proud gay Latino are not footnotes to my professional story. They are part of how I understand what access and opportunity actually mean.

That foundation — identity, proximity to the work, and a belief that strategy has to account for the people who will live with it — is what I bring into every room I lead in.

Curiosity is part of how I lead.

I am drawn to history, neighborhoods, and the way cultures express themselves through food, language, and daily life. I speak English and Spanish fluently and am actively learning French.

I stay current in AI, automation, and leadership — not as a credential exercise but as a practical habit. I ask questions, listen to feedback, and apply what I learn.

Grounded in identity. Driven by curiosity. Focused on progress.

Grounded

My Colombian and Puerto Rican heritage, my grandmother's example, and my identity as a gay Latino inform how I lead — with empathy, cultural fluency, and a clear sense of what I stand for.

Curious

I ask questions before I draw conclusions. I learn across disciplines — business, technology, community, culture — and bring that breadth into how I solve problems and develop people.

Accountable

I build alignment, create clarity, and follow through. Whether developing a team, leading a transformation, or serving a community, I take ownership of outcomes.

In practice, that means developing the people I lead, building alignment across functions, creating clarity where there is ambiguity, and following through on what I commit to.

What can we
move forward?

I welcome conversations about senior opportunities in enterprise transformation, business readiness, program management, operations, and mission-driven leadership — as well as speaking, community partnerships, and nonprofit advocacy.

Start a conversation

Charlotte, North Carolina