Luis Ramos Veitia's Professional Experience
Professional ExpeRIENCE
I am an accomplished trilingual leader in the telecommunications industry with over 20 years of expertise, including 13+ years in managerial roles. Throughout my career, I've spearheaded customer service, operations, testing, and project management initiatives, crafting training materials and conducting insightful data analysis.
My focus lies in gap-analysis, process enhancements, risk management, and system automation/validation. I possess an extensive understanding of end-to-end workflows, encompassing order entry, billing implementation, software development & testing, and post-launch support. Additionally, I excel in Salesforce reporting, Data Loader macros, Tableau, billing platforms, and Microsoft Office.
Skills
• Hard Skills: Change Management, Stakeholder Management, Risk Management, Quality Assurance, Data Analytics, Salesforce Proficiency, Business Analysis, Microsoft Office, Project Management, Process Improvements, Scrum/Agile/Waterfall Methodologies, Testing & Development, Order Process: “Quote-to-Cash”, Bilingual (English & Spanish).
• Soft Skills: Innovative Thinking, Strategic Planning, Cross-Functional Collaboration, Emotional Intelligence, Interpersonal, Communication, Leadership, Decision Making, Time Management, Adaptability, Problem Solving, Teamwork, Self-motivated, Conflict Resolution, Mentorship.